CenturyLink Internet Outage Updates | Two Separate Incidences

Internet

Words by Nichole Zangara / Utilities

SUNDAY, JUNE 19 | 12 A.M.
Mountain Village Internet service is up and all cable channels have been restored!

SATURDAY, JUNE 18 | 9:45 P.M.
After several hours of troubleshooting, CenturyLink is now going to reroute the circuit in Grand Junction with the assistance of engineers in Denver and an engineer on-site in Mountain Village. The team will be working together to resolve this issue, and are prepared to work through the night if need be. Our sincere apologies to all of our customers. Your patience and understanding is so appreciated. We will continue to provide you with updates as we learn more.

SATURDAY, JUNE 18 | 4 P.M.
Mountain Village is reading all of the comments made on Facebook and taking them seriously. Staff will convene to determine a course of action. We will be sure to keep you updated. We understand your frustrations and how this is affecting business, and we are truly sorry for this.

SATURDAY, JUNE 18 | 2 P.M.
The Internet problem is with the Grand Junction circuit. CenturyLink has a team onsite there and in Mountain Village. They will not estimate when Internet service will be restored. So sorry for this major inconvenience.

SATURDAY, JUNE 18 | 7:35 A.M.
CenturyLink continues to troubleshoot the problem. They are replacing some equipment. Their last estimate was that Internet service would be back up by 7 a.m., which was 30 minutes ago, and it’s still not back up. We will continue to post updates to this page as we learn more.

FRIDAY, JUNE 17 | 9 P.M.
Cell service is restored. Internet service in Mountain Village is still down. CenturyLink estimates it will be back up around 1 a.m.

FRIDAY, JUNE 17 | 3:30 P.M.
A CenturyLink fiber cable, located outside of Durango, was inadvertently cut, which has cut off access to cell service in five counties including San Miguel County (Mountain Village, Telluride and surrounding areas). We do not know when this issue will be resolved at this time.

FRIDAY, JUNE 17 | 1 P.M.

WHAT HAPPENED?
At midnight last night, CenturyLink performed a routine maintenance upgrade on the Mountain Village circuit in Denver, Colorado. The CenturyLink circuit that provides Internet service for Mountain Village Internet subscribers went down during that upgrade, with the upgrade failing either in Dillon, Vail or Grand Junction.  At this time, CenturyLink has teams working on-site in these cities.

WHO IS AFFECTED?
This failed routine upgrade affects about 1,800 residential and commercial Mountain Village Internet customers and 90 Mountain Village VOIP phone customers.

WHO IS NOT AFFECTED?
This does not affect customers who have DSL lines nor does it affect CenturyLink customers who have Internet services directly with Century Link.

This does not affect Mountain Village cable TV service.

Sine this is an individual circuit issue for Mountain Village, Telluride and the surrounding areas are not affected by this incident, though the CenturyLink fiber cable issue reported above does affect Telluride and the surrounding areas.

WHAT IS CENTURY LINK DOING TO FIX THE PROBLEM?
The latest update from CenturyLink is that they have yet to identify what caused the circuit to go down, though they are working as quickly as possible to identify the problem and solve it.

HOW CAN I STAY INFORMED?
Mountain Village Cable Department will remain open until this problem is resolved. To reach the Cable Department directly, dial (970) 369-0555. The town will also post updates to its Facebook page, when possible (meaning if/when we have cell service). That address is facebook.com/townofmountainvillage. In addition, the town will continue to use CodeRED for updates.