UPDATE–Public Notice about Mountain Village Drinking Water

Water Quality Mountain Village

Words by Bill Kight / Public Works, Utilities

WATER QUALITY UPDATE: testing has continued for chlorine levels in the water, and all levels have resumed to normal. It is advised to please flush your home water lines to ensure the chlorine has dissipated from the water in your pipes. For questions or concerns, please contact the Public Work/Utilities Department at  (970) 728-5946



Note: Mountain Village’s water supply is typically ranges from 0.5-1 parts per million.

The Town of Mountain Village Public Works Water Department was alerted to higher levels (but not dangerous) of chlorine in the Town’s water supply earlier this week. Due to a glitch in our water treatment system, there was a slightly larger than normal discharge of chlorine into the Town’s water.

Although, this was not an emergency, as our residents, you have a right to know what happened, what you should do, and what we did to correct the situation.

The Town’s drinking water is treated with a small amount of chlorine per state law, and the Mountain Village’s water supply is typically ranging from .5-1 parts per million.

The Environmental Protection Agency (EPA) requires treated tap water to have a detectable level of chlorine to help prevent contamination. The allowable chlorine levels in drinking water (up to 4 parts per million) post “no known or expected health risks (including) an adequate margin of safety. Only chlorine-based disinfectants can provide lasting protection from waterborne diseases throughout the distribution system from treatment plant to the consumer’s tap.

The water was recorded at Village Court Apartments (VCA) on Wednesday, Nov. 14 at 1.3 parts per million and the town is continuing to flush the system to return to normal levels within the next 24 hours.

The Town of Mountain Village Public Works Department is committed to producing the highest quality drinking water and are making operational improvements in response to the situation through environmental testing and reporting.

For questions regarding the Town of Mountain Village Water, please contact Public Works Director, Finn Kjome at (970) 369-8206 and by email.

Mountain Village Boosts Internet Speeds for Broadband Customers

Broadband Blog

Words by Bill Kight / Community, Utilities

Mountain Village Broadband customers will be able to take advantage of new speed increases in their internet service packages, at no extra cost. Broadband Services Director, Steve LeHane said that it would be increasing the speeds of its Internet service packages for customers in Mountain Village with download speeds increasing up to 65 percent for some customers.

Eligible customers will see significant changes in their service depending on their package. Choice Customers with 12Mbps Internet download speeds are being upped to 20Mbps; Entertainment Internet subscribers who currently have 20Mbps are going to 30Mbps, and Ultimate subscribers are being upgraded to 50Mbps.

New service changes are now in effect. If you continue to experience previous speeds at this point, please contact us for help at (970) 369-0555 or by email.

For questions on your service or to order new or upgraded service, please contact the Mountain Village Broadband Department at (970) 369-0555 and email or by visiting townofmountainvillage.com/internet.

Areas Affected By Town of Mountain Village Broadband and Cable Outage


Words by Bill Kight / Communications, Utilities

Town of Mountain Village is currently experiencing a broadband and cable outage due to a damaged fiber optic cable line on Adams Ranch Road. The outage is affecting approximately 200 modems west of the Mountain Lodge and Ski Area. The areas affected include Mountain Village Town Hall, Trails Edge, Elkstone Place, Village Court Apartments (VCA), Lower Benchmark, Larkspur Lane and Victoria Drive. The outage is expected to last through tomorrow morning, July 12 while crews replace the fiber optic line.

Mountain Village Town Hall and the Police Department phone and internet systems are affected by this outage and are currently down. Offices remain open at Town Hall and the Police Department during normal business hours from 8 a.m. to 5 p.m. For a staff directory please visit: townofmountainvillage.com/staff.

“Crews will be working through the evening to restore service in the affected areas,” said Marketing and Business Development Director Bill Kight. “Residents can expect service to be restored by Wednesday, July 12.”

For routine public safety calls, please contact the Mountain Village Police Department dispatch center at (970) 249-9110. In cases of emergency, contact 911 and ‘call if you can, text if you must’.

For questions, please contact Marketing and Business Development Director Bill Kight at (970) 729-2179 or our broadband and cable customer service personnel at (970) 369-0555.

Real-time updates are posted on the town’s social media channels at Facebook and Twitter while crews work on mitigating the problem.

Thank you for your patience, and we’re sorry for any inconvenience this has caused.


Mountain Village Waterline Improvement Project; Village Trail and Prospect Trail Detour


Words by Bill Kight / Recreation, Utilities

To maintain a protected and accessible waterline for the Town of Mountain Village, construction on the town’s main waterline will be conducted beginning July 10. Construction for the 12-inch waterline improvement project will take place at the top of Telluride Ski Resort’s (Lift 7) and will run approximately1000 feet in length. The town anticipates construction will last appropriately 60 days through the end of August.

Due to the construction, the Town of Mountain Village in partnership with Telluride Ski & Golf and the US Forest Service will implement trail detours for the popular hiking and biking Village Trail and Prospect Trail starting July 10. The trail detour will provide safe access around the project, and the town asks to please follow signage and use caution while the detour is in place.

“No residents or businesses will experience a disruption in water service or reduced water pressure,” explained Marketing and Business Development Director Bill Kight. “This construction is solely preventive maintenance for the longevity of the town’s main waterline.”

The waterline project will be conducted and managed by the Town of Mountain Village and Williams Construction. To learn more about our construction projects and for trail updates, visit townofmountainvillage.com/construction.

Smart Irrigation Controls Incentive Program entices residents to conserve water

Smart Irrigation Controls

Words by Nichole Zangara / Environment, Utilities

Mountain Village launches its sixth and final environmental incentive program for 2016. The premise behind the town’s newest incentive – Smart Irrigation Controls – is to help water customers use only the water they need to achieve desired results on their property. Globally, water is becoming an increasingly scarce and precious resource, and water use data indicates that water conservation efforts may be most effective during the summer irrigation season, when a drastic increase in water usage occurs for landscaping purposes. To assist with these efforts, Mountain Village encourages water customers to replace their outdated irrigation control system with a WaterSense® product, which includes weather-sensing capabilities. In turn, the town will cover the cost of the controller, up to $500.

“Although we absolutely support using enough water to keep your lawns healthy and flowers blooming, we want to encourage the smart use of water that incorporates local weather data to ensure only the necessary amount is being used,” explained Environmental Services Director Deanna Drew. “This is another example of how technology is helping us to reduce waste and conserve resources.”

In this case, the technology is WaterSense®, certified smart irrigation control products that meet the Environmental Protection Agency’s specifications for water efficiency and performance. According to Drew, smart irrigation controllers use real-time local weather data, including humidity, air temperature, wind speed, soil moisture, solar radiation and rainfall to calculate evapotranspiration rates and automatically adjust irrigation watering accordingly.

“Technology for such controls is advancing rapidly. There are currently several irrigation controls that carry the EPA WaterSense® label and incorporate local weather data to determine the amount of water needed for different irrigation zones,” said Drew.

Most smart irrigation controllers either connect to the Internet to gather weather data from a nearby weather station, or collect real-time weather data from an onsite station on one’s property. Some of these controllers can be monitored over the Internet and the settings controlled remotely, while others can be linked to other “smart” devices in one’s home. With a smart irrigation controller, plants and lawn get the water they need, without being over or under watered.

To learn more about the program and the necessary steps to take in order to receive up to $500 for replacing one’s irrigation control system, visit townofmountainvillage.com/green-living/incentive-programs/smart-irrigation-controls. And to explore other ways to prevent unnecessary water loss and to conserve water, follow townofmountainvillage.com/residents/water-conservation. This $20,000 incentive program is open until funds are exhausted, and is for residents of Mountain Village, Ski Ranches and West Meadows only.

Internet customers disconnected for 48 hours


Words by Nichole Zangara / Utilities

Town of Mountain Village Internet customers were without service for 48 hours June 17 and 18.

What Happened?
The problem began June 10 after a bullet from a firearm pierced a portion of fiber owned by TriState Electric and leased by CenturyLink. Mountain Village contracts with CenturyLink to provide a 10 gigabit circuit from this fiber line. Moreover, it is this fiber line that Mountain Village uses to serve its 1,800 Internet customers.

According to CenturyLink, damage to the fiber line was causing imminent failure issues and TriState would need to repair it as soon as possible. To have the least impact on customers, TriState asked CenturyLink to move all of its customers off the damaged fiber line and reroute them to a CenturyLink fiber line temporarily. On June 17 shortly after midnight, CenturyLink began moving its customers, including Mountain Village and without notice, off the TriState fiber line and onto one of their own. During this transition, CenturyLink received a data communication warning that the reroute wasn’t going as planned, but the warning was ignored according to CenturyLink, and by 6:30 a.m. June 17 Mountain Village noticed Internet service was down. In turn, the Cable Department contacted CenturyLink to notify them of the problem. Immediately CenturyLink realized the warning they received early that morning was a much larger issue, and quickly deployed teams to Vail, Glenwood Springs, Grand Junction, Mountain Village and Telluride to determine the location and cause of the problem. Over the course of the next 36 hours, CenturyLink had to re-engineer their circuit with a team of engineers and replace failing equipment, equipment that they were unaware was failing prior to rerouting customers. Three minutes before midnight on June 18, Mountain Village Internet Service was restored.

In a separate, but related incident, TriState moved forward with fixing the fiber line damaged by a bullet June 10. Around 3 p.m. TriState purposely cut the Verizon cell tower fiber in order to fix the original damaged fiber. This caused an interruption in cell service, which was completely restored by 10 p.m. Friday.

During the outage, Mountain Village utilized a number of tools to keep the public informed, depending on which tools residents and visitors could access at any particular time. Those tools included CodeRED text messages, Twitter and Facebook updates to the town’s pages and community pages, the town’s website, flyers, printed bulletins, and verbal face-to-face status updates.

Next Steps
Mountain Village has invited representative from CenturyLink to the July 21 Town Council meeting for a debriefing on this matter. The town will also receive a written report on the incident and will explore the possibility of a redundancy service plan. As for those affected by the outage, all residential and business Internet customers will receive a 20 percent credit on their bill from Mountain Village Cable. This global credit translates to $12,790.

In addition, CenturyLink moved Mountain Village back to the TriState fiber line in the early morning hours June 27 and without complications.

If you have any questions about the recent Internet outage, please contact Customer Service at (970) 369-0555.

CenturyLink Internet Outage Updates | Two Separate Incidences


Words by Nichole Zangara / Utilities

SUNDAY, JUNE 19 | 12 A.M.
Mountain Village Internet service is up and all cable channels have been restored!

SATURDAY, JUNE 18 | 9:45 P.M.
After several hours of troubleshooting, CenturyLink is now going to reroute the circuit in Grand Junction with the assistance of engineers in Denver and an engineer on-site in Mountain Village. The team will be working together to resolve this issue, and are prepared to work through the night if need be. Our sincere apologies to all of our customers. Your patience and understanding is so appreciated. We will continue to provide you with updates as we learn more.

Mountain Village is reading all of the comments made on Facebook and taking them seriously. Staff will convene to determine a course of action. We will be sure to keep you updated. We understand your frustrations and how this is affecting business, and we are truly sorry for this.

The Internet problem is with the Grand Junction circuit. CenturyLink has a team onsite there and in Mountain Village. They will not estimate when Internet service will be restored. So sorry for this major inconvenience.

SATURDAY, JUNE 18 | 7:35 A.M.
CenturyLink continues to troubleshoot the problem. They are replacing some equipment. Their last estimate was that Internet service would be back up by 7 a.m., which was 30 minutes ago, and it’s still not back up. We will continue to post updates to this page as we learn more.

FRIDAY, JUNE 17 | 9 P.M.
Cell service is restored. Internet service in Mountain Village is still down. CenturyLink estimates it will be back up around 1 a.m.

FRIDAY, JUNE 17 | 3:30 P.M.
A CenturyLink fiber cable, located outside of Durango, was inadvertently cut, which has cut off access to cell service in five counties including San Miguel County (Mountain Village, Telluride and surrounding areas). We do not know when this issue will be resolved at this time.

FRIDAY, JUNE 17 | 1 P.M.

At midnight last night, CenturyLink performed a routine maintenance upgrade on the Mountain Village circuit in Denver, Colorado. The CenturyLink circuit that provides Internet service for Mountain Village Internet subscribers went down during that upgrade, with the upgrade failing either in Dillon, Vail or Grand Junction.  At this time, CenturyLink has teams working on-site in these cities.

This failed routine upgrade affects about 1,800 residential and commercial Mountain Village Internet customers and 90 Mountain Village VOIP phone customers.

This does not affect customers who have DSL lines nor does it affect CenturyLink customers who have Internet services directly with Century Link.

This does not affect Mountain Village cable TV service.

Sine this is an individual circuit issue for Mountain Village, Telluride and the surrounding areas are not affected by this incident, though the CenturyLink fiber cable issue reported above does affect Telluride and the surrounding areas.

The latest update from CenturyLink is that they have yet to identify what caused the circuit to go down, though they are working as quickly as possible to identify the problem and solve it.

Mountain Village Cable Department will remain open until this problem is resolved. To reach the Cable Department directly, dial (970) 369-0555. The town will also post updates to its Facebook page, when possible (meaning if/when we have cell service). That address is facebook.com/townofmountainvillage. In addition, the town will continue to use CodeRED for updates.

Mountain Village installs a second waterline; trail closures imminent

Water and Sewer

Words by Nichole Zangara / Utilities

It has always been part of the Mountain Village blueprint: a second waterline that would help serve the entire town and neighboring communities, and increase water flow capabilities in the case of a fire.

Construction of this waterline began this week near the Wapiti tanks, located between the top of Lifts 5 and 7, and the San Joaquin tank, located just below the top of Lift 10 on the Double Cabin ski run. The town anticipates construction will last through the end of October. Due to this project, over the next month several popular hiking and biking trails in and surrounding Mountain Village will be partially closed, and on a few occasions completely closed, for safety reasons. These trails include the Basin Trail, Sheridan Trail, Prospect Trail and Village Trail; trail signage will denote any closures.

Once this project is complete, water will travel through three pipes which in turn will provide better water flow for the town’s water customers who live in the lower areas of Mountain Village, Ski Ranches and West Meadows. According to the Mountain Village Water Department, water rates will not change once this project is complete though a number of water customers will be affected short-term.

“Approximately 50 homes will experience reduced water pressure and 10 homes will not have access to water for approximately 10 hours when the crew ties in the waterline with the San Joaquin tank,” explained Marketing and Business Development Director Nichole Zangara Riley. “When this occurs, we will provide notification and ample time for them to plan accordingly. In advance, we apologize for any inconvenience this may cause.”

The waterline project, funded by the town’s Water and Sewer Fund and two separate $30,000 grants from the Colorado Water Conservation Board and Southwestern Water Conservation District, is estimated at $1.4 million. For updates on trail closures, visit townofmountainvillage.com/construction.