Cable

Mountain Village is partnering with ResortInternet to offer our subscribers an improved digital cable package. This new service will provide 180 digital and high definition channels to residential subscribers for $60 per month. This new service is only available for customers on Mountain Village's new fiber network.

Along with an improved channel lineup, customers will enjoy the following:

  • No contract required.
  • A simple-to-use interactive channel guide.
  • Free Wally receivers for each TV in your home.
  • DISH video on-demand library included.

• Purchase a 1TB USB 3.0 hard drive to plug into your Wally for DVR or rent one for $8 per month.

• Option to purchase a WiFi dongle for those who don't have wired ethernet for video on demand, or rent one for $5 per month.

Mountain Village is partnering with ResortInternet to offer our subscribers an improved digital cable package. This new service will provide 180 digital and high definition channels to residential subscribers for $60 per month. This new service is only available for customers on Mountain Village's new fiber network.

* Channel line up is subject to change.

Customers who are on the new fiber network and want this service, have questions or need to schedule more Wally installs, please contact our team (970) 369-0555.

Please see our new cable channel lineup and set-up guides below.

Payment Options

There are various ways in which you can pay your cable bill. Payments are due by the 25th of each month. If we don’t receive payment in full by this date, a late fee of $10 will apply. We will disconnect your service if we do not receive payment within 60 days from the original bill date. For those who choose to use a credit card or debit card, please make your payment on the 20th, or the closest business day to that date each month so that your payment is received on time. For billing questions, please email Accounts Receivable Specialist Kayte Sulky or call (970) 369-6408.

  • Cash: In Person at Town Hall or the Firehouse, second floor
  • Automatic Payment Enrollment
  • Check: Mail to Town Hall
  • Online Bill Pay: we have a new account portal where you can sign up for e-billing, make payments, request service and more. Please note: new users will need to create an account. To do so, you will need your six-digit account number from your bill, your telephone number and your current billed amount.

Cable Packages, Channels & Rates

Please note: the below cable offerings will be phased out as fiber is installed throughout the community in 2021. As residents are switched to the fiber network, they will also be connected to the above outlined cable package.

We offer a number of cable packages to help fit your media entertainment needs. You may add one or more premium packages to your digital service. Or add HBO or Cinemax for a nominal fee to our basic service. Before choosing a package, we recommend you review packages and rates as well as the various channels we offer – basic TV channel lineup, basic TV channel with DVR or full TV services lineup – through the Mountain Village Broadband Department.

Installation & Equipment Charges

We will provide you certain proprietary electronic equipment necessary to enjoy Mountain Village digital cable and analog cable services; you may not sell this equipment at any time. Please review our equipment user agreement which outlines the main details including:

  • Damage waiver
  • Delivery, use, care, replacement and right-of-entry
  • Equipment deposit
  • Failure to comply with commitments regarding use of equipment
  • Inactive equipment
  • Liquidated damages for failure to return DCT or modem
  • Payment for use of equipment

Since we charge for installation and equipment, you will want to review those details. We will make sure that the equipment is working properly once everything has been installed. If a problem does arise, we recommend you do some troubleshooting of your own prior to contacting us. This will save you money as we charge by the hour; a one-hour minimum rate will apply. For those who live in Mountain Village part-time, you may disconnect your service temporarily at a rate of $8.25 per month per digital box or modem while service is inactive; you will be charged a $25 re-connection fee. To take advantage of this option, contact us.