Fiber Internet

The Town of Mountain Village has upgraded its internet infrastructure from cable to a fiber service now offering high speed 1-gigabit internet to Mountain Village properties.

Is your property ready for fiber internet?

As many of our residents and broadband customers are aware, the Town of Mountain Village has made significant investments in our community to bring high-speed 1-gigabit fiber internet to our community over the past few years.

The construction and boring of the fiber line pathway and infrastructure was no small feat, but the broadband team is 99% complete with that work and now ready to get all of our customers switched over to the new system.

Some properties still require additional construction or installation to accommodate the new technology. In order for property owners to better understand what they need to do to connect to the fiber system, the Town is pleased to launch a new website to assist customers with this switch. The Broadband team and is also eager to retire our aging cable internet system and will soon set a deadline for turning it off completely.

We ask that all customers who have not made the switch yet to please enter your property address below to learn what your home needs in order to be connected.

Over the course of several years, every house, condominium, townhouse, hotel and business will be upgraded to a fiber connection. Inside each of these structures, an internet box will be installed by the Town of Mountain Village connecting them to our fiber network. For techies reading this, the internet box is the Optical Network Terminal (ONT).

Please contact Jory Hasler with questions regarding fiber construction and fiber installation.

Please note: the Town will bring fiber to the primary residence (or one location) on each property through resident-provided infrastructure. Residents are also responsible for wiring within their residence and running fiber to additional locations within their property, this will require hiring an AV/IT company.

Mountain Village Fiber Rates

Fiber Internet Residential Pricing

Speed	Monthly Rate
250 x 250M	$80
500 x 500M	$110
1 x 1G	$150

Please note: Fiber install fees are $250 for the first two hours, then $100 per hour. Some commercial locations may experience additional install fees and also require a scope of work due to the complexity of bringing fiber into the business.

Subscribers who disconnect (or stop service) and reconnect within an 8-month period will be charged a $250 reconnection fee. Subscribers who reconnect after an 8-month period will be charged the standard reconnect fee of $80.
Residential bulk packaging is no longer available on our new fiber network.
Speed capacity is based upon the customer's current equipment configuration. We recommend Wifi 6 Routers and at least Cat5e to fully access our network speeds
Customer is responsible for proper care of the fiber ONT. Replacement cost for damaged or lost fiber ONT is $600.
The fiber ONT is to remain permanently at the location technicians have installed it.

Fiber Internet Commercial Prices	Download Speed	Monthly Rate
Commercial	100M	$100
Commercial	250M	$200
Commercial	500M	$300
Commercial	1G	$500

Commercial businesses on fiber are eligible for a temporary disconnect of $50 per month with a $50 reactivation fee. If they have TMV’s ResortInternet TV programming service, they are ineligible. Commercial fiber service calls are prioritized during busy times.

What is the Town of Mountain Village (Town) Broadband Test Access Point (TAP) box?

The TAP is where we bring the super-fast fiber-optic network to the side of your house. This slim box is the transition point that connects your home’s service to our main fiber-optic infrastructure; it also provides a convenient point outside your home to troubleshoot potential network issues. We will run this fiber line to just one spot on each property.

Where will this box be attached to my house?

For most subscribers, the standard location for the TAP box will be at, or close to, the common “utility cluster” at your home. This is the outside utility area that typically houses your electric meter, cable/phone boxes and gas meter. During the “pre-install” (the outside installation work), our fiber technicians will bring the fiber to your home’s TAP box by burying underground fiber in conduit. The method will usually be the same as your electric lines underground. This will result in an enclosed fiber conduit outside of your home near the TAP box.

Can the TAP box be placed somewhere else?

One possibility is for the exterior TAP box to be mounted near or at the planned interior “Optical Network Terminal” (ONT) – sometimes referred to as fiber modem — location. Usually, this is requested when first signing up for Mountain Village broadband with our customer service representatives. This way the pre-install technicians know to look for a location designated by the customer. The homeowner may also choose to be available at the time of the pre-install in order to direct the technicians to the preferred spot. However, in both cases, the desired location may not be accessible by the pre-install technicians, making another site option necessary.

How does the Optical Network Terminal (ONT) relate to installation of the Town services inside my home?

The special ONT or fiber modem device serves as the primary fiber connection inside your home. This is the small box that provides a connection to your home network equipment, or directly to your computer/laptop, as well as providing your digital voice phone line, if applicable. The ONT device is connected to the network via the TAP box and an additional home fiber cable. This additional cable is connected on your install date.

Where will the ONT be?

In a standard installation, the ONT is located in a room with an exterior wall, near a power outlet. The ONT must be on a surge suppressor or battery backup. Keep your ONT safe! The ONT normally just sits on a desk or table but may also be mounted to a wall. Within 2 or 3 feet of this location, the installer will drill a hole to the outside and install a fiber wall jack.

Can I have the ONT installed somewhere else?

Yes, but there may be an extra cost for custom installations. A technician will tell you if this is the case and give you the cost estimate before the work occurs.

Please note: The pre-install technicians do not consult on inside installation matters. They are mobilized to your house to bury the Town fiber to the exterior TAP box. Specific homeowner questions on the inside installation can be directed to the Broadband call center at (970) 369-0555.

What is the Town's construction process?

Network construction includes the installation of underground infrastructure (fiber, conduits and network equipment) required for the town-wide fiber optic system. Town of Mountain Village was constructed using a “design-build” process, allowing sections of the network to be designed and built as the project went on so that we could easily adapt to changing conditions

Customer pre-installation is the outside work, sometimes referred to as the “customer drop,” where we install underground fiber infrastructure from the network to individual homes and businesses. Installation construction will occur in right-of-ways, easements and on residential and business properties for those customers who sign up for service. The Town will use the most appropriate and effective methods available to minimize the impact to its customers and manage costs.

Customer installation is the final piece in the process, the inside work that brings Town service directly to you. Our crews run a fiber-optic line into your home or business, straight to the fiber modem we provide, known as an Optical Network Terminal or ONT. By only handing off to a coaxial cable when ordering video service.

Crews installing Town service may sometimes lay a fiber cable on the ground instead of immediately burying it, due to ground conditions or to meet the high customer demand for installations. This is a temporary measure; the fiber cables are harmless to people and pets but should not be disturbed. Once conditions allow, we will contact you and return to bury the line.

What if I don’t want to install fiber to my home?

Once fiber has been completely installed in your area, the Town will discontinue all legacy services running over the old cable network. In order for these services to work, you must be on fiber.

Where will the ONT be installed?

In a standard installation, the ONT is located in a room with an exterior wall, near a power outlet. The ONT normally just sits on a desk or table but may also be mounted to a wall. Within 2 or 3 feet of this location, the installer will drill a hole to the outside and install a fiber wall jack.

This means if your cable modem is located upstairs in your residence or is not near where the ONT will be installed, an extra cost is involved. Please contact your local AV company or we will try our best to accommodate.

Fiber frequently asked questions

What happens to the old cable modem internet service?

As internet boxes (ONTs) are deployed at the property, the cable modem internet service is removed. Other services like phone and TV will connect into the new internet box and remain active.

What can I do to prepare for fast internet?

Have a network technician visit your residence and conduct a connectivity test — both wired and wirelessly.

What kind of fiber network is the Town of Mountain Village constructing?

Gigabyte Passive Optical Network (GPON) with the ability to upgrade to 10G GPON.

I have an Apple router or my own WIFI system in my house, can it connect to the internet device (ONT)?

Yes, the internet box (ONT) can bridge into any existing network.

I don’t have a wireless router, but I want wireless for my residence.

The wireless gateway is an optical network terminal (ONT or “internet box”) that has a wireless router built in. Specifically, the router has a Gigabit Ethernet port and a dual-band 802.11ac wireless access point. Remember this internet box has limitations. It cannot properly serve wireless connections in large dwellings. For those customers, please hire a network technician to site test and build your residence network properly.

What will the construction process look like?

Almost the entire fiber construction process will be line boring. Consequently, the surface impacts should be minimal. The contractor will follow the Town of Mountain Village construction rules accordingly. If areas are disturbed, revegetation will occur. We will be providing information and maps on our website which will show accurate locations of ongoing and upcoming construction.

How does the internet connection redundancy work?

The Town of Mountain Village is running BGP (border gateway protocol) with its own /20 IPv4 class. Static IPs are available for customers that need them.

Who do I contact if I have additional questions?

Email us or contact Jim Soukup, Chief Technology Officer (970) 369-8205.

Fiber Internet

Is your property ready for fiber internet?

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