Legacy Cable Modems
Mountain Village Internet Packages
|Internet Cable Modem||$64.95||$89.95||$119|
|Download speeds (Mbps) with static IP address request||20||30||50||25|
|Upload Speeds (Mbps)||4*||5*||10*||5*|
* Upload speeds may vary.
Thirty-day satisfaction guaranteed. No contract is required. No phone service is needed.
Mountain Village Cable Internet service is not wireless. A modem is provided at the time of service. Wireless devices are not sold or serviced.
A $50 deposit may be required. Charges will apply for equipment not returned.
For Cable & Internet Outages
In case of an outage, please contact (970) 369-0555.
Our offices are staffed Monday-Friday, 8:30 a.m.-5 p.m. Please note after-hours service requests are 5 p.m. – 9 p.m. Monday through Friday, and 8 a.m. – 9 p.m. Saturday and Sunday. After hour calls are routed to a call center and dispatched to a service technician. You will be contacted as soon as possible within 24 hours.
Installation & Equipment Charges
We will provide you with certain proprietary electronic equipment necessary to enjoy Mountain Village's high-speed internet services; you may not sell this equipment at any time.
We will make sure that the equipment is working properly once everything has been installed. If a problem does arise, we recommend you do some troubleshooting of your own prior to contacting us. Qualifying service calls will be billed a $120 fee. Fiber ONT repairs and splicing are subject to an additional $150 per hour.
Subscribers who disconnect (or stop service) and reconnect within an 8-month period will be charged a $250 reconnection fee. Subscribers who reconnect after an 8-month period will be charged the standard reconnect fee of $80.