Legacy Cable Modems

Please note: Mountain Village will be retiring its old legacy cable modem system in 2023. The cable modem service will not be available as more subscribers are fiber-ready. The Town of Mountain Village will begin discontinuing internet cable modem services in some areas starting on September 1, 2022. Learn more about fiber.

Mountain Village Internet Packages

OptionsChoiceEntertainmentUltimateChoice Business
Internet Cable Modem$64.95$89.95$119
Download speeds (Mbps) with static IP address request20305025
Upload Speeds (Mbps)4*5*10*5*
Modem rentalFreeFreeFreeFree
New Connection$60/hour$60/hour$60/hour$60/hour

* Upload speeds may vary.

Thirty-day satisfaction guaranteed. No contract is required. No phone service is needed.
Mountain Village Cable Internet service is not wireless. A modem is provided at the time of service. Wireless devices are not sold or serviced.
A $50 deposit may be required. Charges will apply for equipment not returned.

For Cable & Internet Outages

In case of an outage, please contact (970) 369-0555.

Our offices are staffed Monday-Friday, 8:30 a.m.-5 p.m. Please note after-hours service requests are 5 p.m. – 9 p.m. Monday through Friday, and 8 a.m. – 9 p.m. Saturday and Sunday. After hour calls are routed to a call center and dispatched to a service technician. You will be contacted as soon as possible within 24 hours.

Installation & Equipment Charges

We will provide you with certain proprietary electronic equipment necessary to enjoy Mountain Village's high-speed internet services; you may not sell this equipment at any time.

We will make sure that the equipment is working properly once everything has been installed. If a problem does arise, we recommend you do some troubleshooting of your own prior to contacting us. Qualifying service calls will be billed a $120 fee. Fiber ONT repairs and splicing are subject to an additional $150 per hour.

Subscribers who disconnect (or stop service) and reconnect within an 8-month period will be charged a $250 reconnection fee. Subscribers who reconnect after an 8-month period will be charged the standard reconnect fee of $80.